Frequently Asked Questions
Everything you need to know about your Johnny Loco experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Johnny Loco accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Are Johnny Loco products covered by a warranty?
Yes, all our products come with a one-year limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us within 1 hour of placement, and we will do our best to accommodate your request.